Privacy policy.
We handle your data with the same rigour we apply to capital.
- We collect only what we need to serve you as a borrower or partner.
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- We collect only what we need to serve you as an investor, borrower, or partner.
- Your data is encrypted, stored securely, and never sold to third parties.
Information we collect.
We gather personal details when you request information, submit an application, or engage with our platform. Depending on your dealings with us, this may include your identity and contact details; financial position and income information relevant to the finance you are seeking; bank account and transaction information; identification documents required under the AML/CTF Act; and details of any authorised adviser or representative.
We also collect technical information through cookies and analytics to understand how you use our website and to improve your experience. This includes your IP address, browser type, pages visited, and time spent on site.
How we use your information.
Your data enables us to assess your application, verify your identity, and arrange and manage the finance you are seeking, and to meet our obligations under applicable law, including the AML/CTF Act. With your consent or as permitted by law, we may also tell you about other services we offer.
We analyse aggregated data to refine our offerings and enhance platform performance. We never use your information for marketing purposes without your explicit consent.
Who we share your data with.
We share information with lenders and other finance providers to assess and arrange your finance; with our credit licensee, Connective Credit Services Pty Ltd, for home loans; with service providers who help us deliver our services; with your authorised representatives such as your accountant or adviser; and with regulators and government authorities including ASIC and AUSTRAC where required or authorised by law.
We may disclose information when required by law, regulation, or court order. We work only with providers who meet our security standards and contractual obligations.
Data security and retention.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, including encryption in transit and at rest, multi-factor authentication, role-based access, and audit logging. We retain personal information only as long as necessary for the purposes described or as required by law, after which it is destroyed or de-identified.
We retain your data for as long as necessary to fulfil our obligations and comply with legal requirements. Once no longer needed, we securely delete or anonymise it.
Your rights.
You have the right to access, correct, or request deletion of your personal information. You can opt out of non-essential communications at any time. You may lodge a complaint with the Office of the Australian Information Commissioner if you believe we have mishandled your data.
To exercise these rights, contact our Privacy Officer at privacy@siare.com.au. We will respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.
Cookies and tracking.
We use cookies to remember your preferences and track site usage. You can disable cookies in your browser settings, though this may limit functionality.
We do not use cookies for targeted advertising or behavioural tracking beyond our own platform.
International transfers.
Our records are hosted in Australia. Some service providers or their sub-processors may be located, or store data, outside Australia — where personal information is disclosed overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.
Changes to this policy.
We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on our website.